WHERE ARE YOU BASED?
We're happily based in Ontario California, just outside of Los Angeles.
HOW DOES SHIPPING WORK?
Alpha Aerospace handcrafts the Lotus-I platforms in house. Due to our strict quality control and artisan quality, your order may take a bit of time to ship. If you ordered other products from our store, those may be shipped separately. Alpha Aerospace partners with global merchants and local artisans in order to provide you the best prices and the most interesting products.
Because we ship directly from our partners and due to Most items being high in demand, your item may take anywhere from 2-5 weeks to arrive, U.S orders typically take 7-20 days. Please do not panic if it does not show up immediately, it's on its way (please email us for tracking) :)
We offer international shipping options too - no matter where you are, you can buy from us!
THE TRACKING NUMBER FOR MY ORDER STOPPED UPDATING, WHAT HAPPENED?
If you're buying from outside of the U.S. (particularly in Canada), your country's customs department may decide to hold your items at the border temporarily, often without explanation! Note: Canada's customs department takes a particularly long time to resolve these holds. This is relatively rare, but if your order is held up in customs, we suggest calling your country's customs department directly and ask that they release your items immediately.
WHAT IF I NEED TO RETURN SOMETHING?
No worries! Contact us right away and we'll help guide you through the process - we'll send you a prepaid mailer to send the item back if it is still within warranty or unused and within the initial return period.
HOW DO WE CONTACT YOU WITH PRESS INQUIRIES?
Send us an email via this form and we'll get back to you as soon as we can.